Shipping policy

 

Shipping Policy:

Processing Time: All ready to ship orders placed on our website will be processed within 1 week of the order date, unless otherwise specified. We are dedicated to ensuring that your items are carefully picked, packed, and dispatched in a timely manner to reach you as quickly as possible.

Shipping Methods: We offer various shipping options during the checkout process, allowing you to choose the shipping method that best suits your needs. Please note that the shipping method you select will determine the delivery timeframe. 

Shipping Delays: While we strive to meet our processing time and ensure prompt dispatch, please be aware that we are not responsible for any delays that may occur during the shipping process by the carrier. Once your order has been handed over to the carrier, it is subject to their shipping schedules, and any unforeseen circumstances affecting the carrier's operations are beyond our control.

Tracking Information: Once your order has been shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor the progress of your package as it makes its way to your destination.

Lost or Stolen Packages: In the unfortunate event that your package is lost or stolen during transit, please contact the carrier directly to initiate an investigation. We will do our best to assist you in resolving the issue, but we cannot be held responsible for lost or stolen packages once they have been shipped.

Address Accuracy: Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you have any questions or concerns regarding our shipping policy, feel free to contact us at hello@chroniclesofcheryl.com. 

Thank you for choosing Chronicles of Cheryl!